All of our packages are shipped via FedEx Standard Overnight or FedEx Second Day Air and/Ground (Florida Only) if live animals are included in the order.
USPS Priority shipping service will be used for plants and dry goods only. No live animals will be shipped with USPS shipping.
When do we ship and when it will arrive your order?
All the order will be shipped 2-3 days after your purchase. We purge all the live animals before shipping in order to make them travel safe.
FedEx overnight orders will be shipped Monday to Thursday only arriving no later than Friday afternoon every week.
FedEx 2day/FedEx Ground (Florida Only) orders will be shipped Monday to Wednesday only arriving no later than Friday every week.
USPS Priority orders will be shipped Monday to Wednesday only arriving no later than Saturday every week.
All orders placed on Wednesday Thursday or Friday it will be shipped next week.
How do the fish travel?
The fish travel in plastic bags with clean water and pure oxygen. They are then placed in a Styrofoam insulation container which is protected by a cardboard box. We can also use heat or ice packs depending on the season. The fish can easily remain this way for over 48 hours. Because we want to make sure they arrive feeling strong, we ask that you be present when they are delivered to you. You should also plan for some time to place them in their new aquarium. Rest assured that all happy swimmers fly business class ;-)
What do I need to do when I receive my fish?
Inspect the box upon receipt. Make sure there is no significant visible damage to the box.
Open the box and inspect the fish. This is where you need to see if any are DOA. If there are any DOA please take pictures in the unopened bag.
Next you want to float the bags for 5-10 min. DO NOT OPEN the bags. DO NOT PUT water into the bags from your tank.
Place a net over a bucket and pour the fish into the net. Place the fish directly into your tank. DO NOT PLACE any of the shipping water into your tank.
Leave the lights off for several hours to let the new fish settle into their new home.
Do not feed until the fish look happy and active. Catfish will be more active with the lights off.
What should I do if I don’t receive my order confirmation or shipping info about my order?
If you will not receive your order confirmation, shipping info or something went bad with your order please email us at firstname.lastname@example.org and we will do our best to help and find a way to make it right.
What if I receive a dead fish?
If you receive any dead fish (DOA), please don’t write a review before getting in contact with us. Just send a picture of the unopened bag containing the dead fish at email@example.com and we will do our best to help and find a way to make it right. Fish will be replaced with the same fish on your next order or on our next shipping day. bioAquatiX is not responsible for the order during the transit to the destination. We don't guarantee live arrival on FedEx 2 Day shipping service only FedEx Overnight services.